Flying should be an enjoyable and inclusive experience for all, regardless of physical ability. American Airlines Wheelchair Assistance provides travelers with reduced mobility the comfort and support they need to move confidently through the airport and onboard the aircraft. Whether you’re a senior traveler, have a temporary injury, or a long-term mobility condition, American Airlines ensures you receive reliable, respectful, and timely service from check-in to arrival. This service is available at all major U.S. airports and many international destinations served by American Airlines. It covers more than just wheelchair access—it’s a full-service solution that makes air travel easier and more accessible for everyone who needs it.
What the Service Includes
Passengers who request wheelchair assistance receive end-to-end support tailored to their mobility needs. Here’s what’s typically included:
- Meet-and-assist from the curb, ticket counter, or check-in kiosk
- Help with security screening and TSA procedures
- Assistance with boarding and deplaning
- Gate-to-gate transfer, including for connecting flights
- Escort through customs and immigration (for international travel)
- Help with baggage retrieval
At larger airports, this service is especially helpful. Whether you’re walking long distances between terminals or trying to catch a tight connection, American’s wheelchair services ensure you aren’t left behind.
Who Can Request Wheelchair Assistance?
American Airlines Wheelchair Assistance is not limited to passengers with permanent disabilities. It’s available to anyone who may need help navigating the airport, including:
- Seniors or elderly travelers
- Passengers with recent surgeries or medical treatments
- Pregnant travelers
- Individuals with mobility-impairing conditions
- People recovering from injury
- Parents traveling with children who require special care
Whether you need assistance for a single flight or throughout your entire trip, American Airlines is equipped to accommodate your request.
Booking Wheelchair Assistance with American Airlines
Requesting wheelchair service is simple, but timing is important. To ensure proper coordination, the airline recommends submitting your request at least 48 hours before departure. You can request assistance:
- When booking your flight online
- By modifying your reservation in the “Manage Trips” section of the American Airlines website or app
- At the airport, by speaking with a customer service agent (limited availability)
- Or by calling customer support directly at +1–888–738–0817
When calling, be prepared to provide your booking reference and specific needs (e.g., assistance during connections, boarding help, etc.). This helps the airline prepare the right resources ahead of time.
Traveling with Confidence
From the moment you arrive at the airport, a dedicated wheelchair attendant will assist you. They’ll take you through the check-in process, help with bags if needed, and escort you through security. You’ll be guided directly to your departure gate and receive pre-boarding access so you can get comfortably settled before other passengers board. On arrival, the crew ensures you’re not left behind. You’ll be met at the gate and assisted through the airport, including any customs or baggage claim processes. If you have a connecting flight, American Airlines coordinates to ensure someone is waiting to assist you at each transfer point.
Final Thoughts
American Airlines Wheelchair Assistance removes the barriers many travelers face when navigating busy airports. It’s more than just a helpful service—it’s a commitment to accessibility, safety, and customer care. If you or a loved one requires mobility support for an upcoming flight, plan ahead and request the assistance you need. To confirm your request or speak with a representative, call +1–888–738–0817. Flying can still be smooth, comfortable, and empowering—with the right support by your side.
