Air travel should be an experience of freedom and possibility — not one of barriers. For passengers with mobility challenges, Croatia Airlines Wheelchair Assistance provides a smooth, respectful, and dignified way to navigate the airport and enjoy a comfortable flight. Whether you’re traveling for a family gathering, a business trip, or a well-deserved vacation, this service ensures that mobility limitations won’t stand in the way of your journey. Croatia Airlines takes accessibility seriously. Their wheelchair assistance program is designed to serve elderly passengers, individuals with temporary injuries, or those with long-term disabilities — offering tailored support from check-in to arrival.
What the Service Includes
Croatia Airlines provides three levels of wheelchair assistance, depending on the passenger’s mobility:
- WCHR – For passengers who need a wheelchair for longer distances but can handle stairs and move short distances on foot.
- WCHS – For those who cannot climb stairs but can walk short distances.
- WCHC – For travelers who require full assistance from the check-in counter to their seat on the aircraft.
Each level of assistance ensures that the right support is provided throughout the travel journey, minimizing stress and maximizing comfort.
How to Request Wheelchair Assistance
To benefit from Croatia Airlines Wheelchair Assistance, it’s best to request the service at the time of booking. However, if plans change or the need arises later, you can still submit your request through the airline’s “Manage Booking” section or by contacting their customer support directly. Croatia Airlines asks that requests be made at least 48 hours prior to departure, especially for international flights, to ensure proper coordination with ground staff and to arrange any necessary equipment. If you need help identifying the right type of assistance or have questions about traveling with mobility equipment, you can call their customer support line at +1–888–738–0817. Friendly agents are available to walk you through the process and make sure your journey goes smoothly.
Traveling with Your Own Wheelchair
Croatia Airlines also accommodates passengers traveling with personal mobility aids, including manual or powered wheelchairs, walking frames, or scooters. These mobility aids are transported free of charge. For electric wheelchairs, the airline requires advance notice and technical details such as:
- Type of battery (lithium-ion, dry cell, etc.)
- Weight and dimensions
- Whether the battery is detachable or fixed
This information ensures your equipment is handled safely and in compliance with aviation regulations. Your mobility aid will typically be returned to you at the aircraft door upon arrival or at baggage claim, depending on the airport.
At the Airport and Onboard
When you arrive at the airport, a Croatia Airlines representative will be waiting to assist you. From check-in through security and boarding, your mobility needs will be professionally and respectfully addressed. Assistance also continues after the flight, with help deplaning, passing through immigration, retrieving luggage, and connecting to onward transportation. Priority boarding is typically offered to passengers using wheelchair assistance, giving you extra time and space to settle in before the flight begins. The airline’s cabin crew is trained to support passengers with reduced mobility, ensuring safety and comfort onboard. While inflight movement may be limited, aisle wheelchairs may be available on some aircraft.
Why Choose Croatia Airlines?
Croatia Airlines Wheelchair Assistance is more than a service — it’s a statement of inclusion. It reflects the airline’s belief that everyone deserves to travel safely and with dignity, regardless of physical limitations. By offering personalized care, skilled staff, and free mobility support, Croatia Airlines helps remove the barriers that many passengers face. So whether it’s your first time flying or your fiftieth, know that your journey is in good hands. For bookings, special assistance requests, or additional information, contact Croatia Airlines directly at +1–888–738–0817 and travel with peace of mind.
