Air travel has become more accessible over the years, but for passengers with mobility challenges, navigating airports and boarding procedures can still pose significant obstacles. That’s why airlines are enhancing their special assistance programs—and Air Serbia is no exception. Whether you’re traveling due to personal, professional, or medical reasons, understanding the options available to support your journey is crucial. One such essential service is Air Serbia Wheelchair Assistance, which ensures passengers with reduced mobility experience safe, comfortable, and respectful travel.

Who Can Use Wheelchair Assistance?

Air Serbia’s wheelchair assistance is designed for a wide variety of travelers. This includes individuals with permanent or temporary disabilities, elderly passengers, those recovering from recent surgeries or injuries, and even expectant mothers in later stages of pregnancy. The service isn’t limited to wheelchair users; it’s for anyone who finds it difficult to move independently across large airport terminals, navigate staircases, or manage long waiting times while standing. Travelers with vision or hearing impairments can also benefit from assistance, as staff can help guide them through the check-in process, security, and gate boarding. The airline’s goal is to treat every passenger with dignity, ensuring their travel experience is not only possible—but enjoyable.

How to Request the Service

Requesting wheelchair assistance is a straightforward process, but it requires a bit of planning. Passengers should inform Air Serbia at least 48 hours before their scheduled flight. This can be done during the booking process on the airline’s official website, by contacting their customer support, or through a travel agency. If you’ve already booked a flight and need to add the service later, it’s still possible—just make sure to contact the airline’s service center as soon as possible. The earlier the request, the more time the airline has to coordinate with airport staff and prepare necessary equipment. When making your request, it’s helpful to specify the level of assistance required. For example, some passengers may only need help getting through the terminal, while others might need full support from the entrance of the airport to their seat on the aircraft.

What the Service Includes

Once you arrive at the airport, Air Serbia’s trained staff are ready to assist. The support begins at the check-in counter or designated assistance desk and continues through every step of your journey. Staff will help you through security checks, guide you to the boarding gate, and provide assistance while getting on and off the aircraft. If you’re traveling with mobility devices such as canes, walkers, or personal wheelchairs, these can typically be checked at the gate and returned immediately upon arrival. The airline takes care to handle such equipment carefully to prevent damage or loss. On arrival, assistance doesn’t stop at the airplane door. You’ll receive help collecting your luggage, passing through immigration or customs, and reaching your onward transportation.

Peace of Mind for Families and Caregivers

Air Serbia’s mobility assistance service doesn’t just benefit the individual traveler—it also provides peace of mind for accompanying family members and caregivers. Knowing a loved one will be guided professionally and kindly through each stage of the journey helps reduce stress for everyone involved. This is especially helpful for families with elderly members who may be traveling alone or first-time flyers who feel overwhelmed by the airport experience.

Commitment to Accessibility and Comfort

By offering this specialized support, Air Serbia demonstrates its commitment to inclusive travel. The airline continues to improve its policies and training to better serve passengers with different needs. The wheelchair assistance program is not just about physical help; it’s about ensuring every traveler feels welcome, respected, and secure. So whether you’re flying to a nearby European destination or taking a longer international trip, don’t let mobility concerns keep you grounded. Plan ahead, request assistance, and experience how thoughtful service can make all the difference.