Customer services get easier to find once one identifies how to get in touch. From the main Pusokei webpage, click on "Contact Us" or "Support." Queries are usually responded to either by e-mail or an online query form. Have your order number ready and explain your problem to get faster feedback. Some vendors also would allow real-time chit-chat with end users via Pusokei; Amazon is one of those. Pusokei customer services will help you in returning any product within warranty and possibly setting it up.