QuickBooks is the accounting lifeline for countless small and medium-sized businesses. However, users of both QuickBooks Online and QuickBooks Desktop sometimes face unexpected issues, from sluggish software performance to frustrating error codes. Fortunately, most problems can be resolved with the right steps.
In this article, we’ll walk you through solutions for five of the most common QuickBooks issues. You’ll also find helpful links to detailed guides for deeper troubleshooting.
QuickBooks Online Running Slow? Here’s How to Fix It
If your QuickBooks Online is lagging or pages are loading slowly, it's likely due to browser problems or poor internet performance.
How to Fix: Why is QuickBooks Online So Slow?
- Use Google Chrome or Microsoft Edge in incognito mode.
- Clear browser cache and cookies.
- Disable browser extensions.
- Run a speed test (ensure 3+ Mbps upload/download speed).
- Restart your system and try a different network or browser.
Read the article: Why Is QuickBooks Online So Slow?
Need to Undo a Reconciliation in QuickBooks Online?
Reconciling the wrong transactions can affect your financial accuracy. Thankfully, QuickBooks Online Accountant allows you to undo reconciliations safely.
Steps to Delete Reconciliation in QuickBooks Online
- Log in to QuickBooks Online Accountant.
- Open the company file.
- Go to Accounting Reconcile.
- Choose the account and click the Undo option.
- Confirm the action and adjust affected transactions if needed.
Read the article: Delete Reconciliation in QuickBooks Online
QuickBooks Desktop Error 1712 – Installation Issue
This error usually appears during installation or reinstallation, especially if previous QuickBooks files are still on your system.
How to Fix QuickBooks Error 1712?
- Download and install the QuickBooks Tool Hub.
- Open it and click Installation Issues, QuickBooks Install Diagnostic Tool.
- Let it complete the scan (about 15-20 minutes).
- Restart your system.
- If unresolved, perform a clean install of QuickBooks.
Read the article: Fix QuickBooks Error 1712
Fix Payroll Update Error 557 in QuickBooks Desktop
Error 557 often appears when you try to update payroll with an inactive subscription or after installing a new QuickBooks version.
How to Fix QuickBooks Error 557 When Updating Payroll?
Fix It With These Steps:
- Make sure your QuickBooks is updated.
- Go to Employees, My Payroll Service Account/Billing Info.
- Sign in and confirm your active payroll subscription.
- Download the latest payroll tax tables.
- Restart QuickBooks and try again.
Read the article: QuickBooks Error 557 – Payroll Troubleshooting
Can’t Open Your Company File? Fix Error 6123
Error 6123 occurs when opening, restoring, or upgrading a company file, often due to file damage, network settings, or hosting conflicts.
How to Fix QuickBooks Error 6123?
Fix Error 6123 by:
- Rename .ND and .TLG files.
- Move your company file to the desktop and reopen it.
- Run QuickBooks File Doctor from the Tool Hub.
- If restoring from backup, use a portable file (.QBM) instead.
- Disable multi-user hosting on workstations.
- Temporarily disable antivirus/firewall and try again.
Read the article: Fix QuickBooks Error 6123
Final Tips: Best Practices
- Always keep QuickBooks and your system fully updated.
- Regularly back up your company file before major changes.
- Use QuickBooks Tool Hub for diagnosing most technical issues.
- Consider using QuickBooks Online Accountant for more flexibility and control over reconciliations and corrections.
For more how-to guides and expert advice, explore our full QuickBooks support library at SMBAccountants.com.
