SPARK Matrix™: Voice of Customer (VoC) Platform The Voice of Customer market is undergoing a fundamental shift from capturing feedback to operationalizing intelligence at scale. AI is no longer a feature but a foundational layer, powering real-time insights, automation, and contextual engagement https://qksgroup.com/market-research/spark-matrix-voice-of-customer-voc-platform-q3-2025-9047 #VoiceOfCustomer #VoC #CustomerFeedback #CustomerExperience #CXAnalytics #CustomerInsights #SentimentAnalysis #ExperienceManagement #CustomerSatisfaction