The recent visit to the Egyptair Berlin Office was a pleasure for my uncle, who came home gushing about the excellent care he had received. Being a regular traveler for both business and family, he has high expectations for airline support services, which the Egyptair Office in Berlin undoubtedly fulfilled and above.
The staff welcomed my uncle with open arms when he arrived. In particular, he spoke of how everyone was polite and professional, making him feel at home as soon as he entered. While answering all of his questions about baggage allowance, flight schedules, and connecting flights to Cairo, the personnel not only spoke English and German fluently but also showed genuine patience.
The way the staff resolved a small problem with his return reservation was what most impressed him. Instead of sending him to an online form or call center, they promptly fixed the problem on the spot and hassle-free reprinted his ticket. His trust in Egyptair's customer service was bolstered by the quickness and correctness of their job.