Stay BNB | Guest Communication in Hotel Poor guest communication can lead to misunderstandings, bad reviews, and even refund requests. Many hotels miss out on repeat guests simply due to delayed responses or unclear instructions. If guests feel unheard or confused, their overall experience drops sharply. Hotel guest communication must be timely, clear, and warm. StayBNB offers tailored guest communication solutions that enhance guest satisfaction and improve your review score. Let professionals handle the talking so your property always shines.